In Listen, you can review the verbatim comments that your employees entered on the survey. Comments should be used to compliment and add context to the quantitative data you receive for your group.

As with the rest of the data, thresholds are in place for the comments as well. The threshold for comments is by number of respondents and the standard threshold is 30.

Before you begin...

  • It’s helpful if you understand how to use all the filtering tools. Reference the Filtering & Comparing page for a detailed overview.
  • If you want to download your results, visit the Download Results page for a comprehensive overview of how to download in Excel, PowerPoint, or PDF.
  • Watch the video overview of the Learn page for a quick tutorial.



  • Each question is grouped into different summary boxes, the comment Response Rate is listed at the top left side of the box. The Response Rate shown is calculated by taking the count of the number of comments divided by the count of survey respondents. The response rate will update with the use of the group filter(s), but not based on the search feature.
  • The Number of Respondents is the total number of people who took the survey and entered in a comment. This will change when filters are applied to only display the number of respondents that apply to all of the filters you've selected.
  • Click the Expand Arrow to see all of the comments.
  • Use the Search Feature to find themes or all comments with a specific word or phrase. Use combinations of words using Boolean search features to include or exclude words by including any of the following words: and, or, not or double quotes.
  • Use the Event Selector to select other years.
  • Use the Group Filter to drill down to a specific group of people or demographic.
  • Use the Dimensions filter to view all comments that fall into this category. (This feature may not be available to all users.)
  • Translate Responses is a feature that was released in September 2022 so it may not available to all users or surveys depending on your company configuration. Use the dropdown and select the language you would like all the comments to appear in. 
  • Print the results,
    1. Select the type of export you want from the Dropdown menu in the Quick Export Banner
    2. Click the Export button to send the export to the Download Manager
      • PDF: You will not need to make any additional selections when choosing this option and a PDF will be created for you to download.
      • Excel: This option will download all of the comments selected in the filters in an Excel format.
      • PowerPoint: This option is primarily used for downloading overall Engagement results and will not include the comments.
    3. Click on the Download Manager button at the top right side of the page
    4. Click Download next to the file that you just named. Depending on what browser you use and the settings, the file will either open in a new tab or become available in your computer 'Downloads' folder.