Logging In & Selecting a Language

When a survey event completes and the reporting site has been released, you should receive a URL link and your credentials to log in from a contact within your company.

Logging In

  1. Navigate to the application using the URL provided to you by your company representative
  2. Enter your Username and Password in the required fields
  3. Click: Login
  • The Username is generally your company email address. If you cannot remember your username please Contact Us.
  • If you've forgotten your password, click the 'Forgot your Password?' link and follow the prompts.

Change Your Password

This process may vary depending on the site options provided to you. 

Option 1
  1. After logging in, click on your Name at the top right corner of the page.
  2. Select Change Password from the dropdown
  3. Enter the Old Password and the New Password using the security guidelines
  4. Click Submit
    • You will be logged off and required to log back in using the new password.
Option 2
  1. From the login screen, click Forgot your Password?
  2. Enter your Username (usually your email address)
  3. An email will be sent to you. Check your junk folder if you don't see an email from modernsurvey.com.
  4. Click the link in the email to set the new password.


Selecting A Language

The reporting site may be available in multiple languages for you to choose from. 

  1. After logging in, click the Globe icon next to your name at the top right side of the page.
  2. Select the desired language from the dropdown menu.
  • Once you select a new language, it will become the default language until you select a different language.
  • The language selector will also take into consideration your browser settings. If your browser is already set to a language that is available, the application will select this language as your default.
  • English will always remain as a selection.

System Requirements

Browser Compatibility: Current version of major desktop and mobile Internet Browsers, supported by the provider. Minimum recommended browsers:

  • Internet Explorer 12
  • Mozilla Firefox (Latest Version)
  • Google Chrome (Latest Version)

Browser Capability

  • Cookies: Cookies and session cookies must be allowed. If the browser does not accept cookies, you will be unable to use all of the features within the site.
  • JavaScript: The browser must have JavaScript enabled.

Mobile Technology

  • Kincentric Reporting for mobile technologies is reliant on standard responsive design constructs; in the current version most of the pages work on iOS and Android tablets using mainstream browsers.